I have another question not
listed here and wish to email for a response.
—You may also call 1-888-925-1400 for
prompt service.
Q:
How
does PCO's phone service work?
When
you enroll in our Inmate Phone Service we will give
you a special inmate phone number. Your inmate will
now dial this special number instead of your home
number. When the inmate dials this number, we will
route the call over our network and it will ring in
your home just as your calls do now. You will still
have the option to accept or not accept the call as
before.
You will save money because we route the call over
our network instead of allowing the prison to send
the call to you on their long distance network at
a higher rate.
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Q:
Does
your phone system violate the prison's rules?
No
it does not.
The inmate phone number which we give you is located
outside the prison. When the inmate calls that number,
the call will go through the prison phone system with
all its security features. You will still hear those
annoying messages and the guards can still listen
in or record the conversations. Your inmate is still
subject to the same telephone rules that they were
before.
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Q:
How
much will I save?
Here's
an example: The average 15 minute call from a
Washington state prison is about $15.00. With Prison Calls Online,
that same call would only cost about $4.00 — a savings
of more than 60%. Your actual savings will vary by
prison and/or state.
To find out exactly what you will save, complete our
on-line
application for a no-obligation price quote.
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Q:
Our
calls are now only $5.00, can I still save with your
service?
It is possible if
you take a lot of calls each month. Please call
us and we will help you determine if our service
will save you money.
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Q:
If the
inmate gets out of prison, can we cancel?
Yes,
you may cancel our service at any time by calling
our office.
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Q:
What
if the inmate is moved to another prison facility?
If
the inmate is moved, please call our office immediately
so we can determine if you need a new inmate phone
number.
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Q:
We are
a legal clinic and deal with several inmates in the
same facility, can all the inmates use the same number?
Yes,
the inmate phone numbers we set up are not inmate-specific
but are specific to you and the facility. So if you
have several clients in the same facility, they can
all use the same phone number assigned to you.
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Q:
I have
more than one inmate in different prisons, can they
all use the same number?
No,
the inmate phone numbers we set up are specific to
each facility. Therefore, you will need a different
inmate phone number for each of them at different
prisons.
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Q:
Can
the inmate call anyone else with my number?
No,
when the inmate calls our special inmate phone number
the call will only ring in your house.
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Q:
My husband
is in prison and his parents live overseas, can he
call them with your service?
Yes,
we can send his calls anywhere in the world, at very
reasonable rates.
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